近日，来自湖南的消费者张女士反映称，给外婆开的电话卡除了月租费用外，居然还有两个“不知情”的扣费业务，且已被自动扣费了15年，累计1750元。
对此，中国移动通信集团湖南有限公司岳阳市临湘分公司（以下简称“临湘移动”）证实确有此事，“两个扣费业务是自开卡时自带，前期属于免费套餐，过优惠期后如果不主动取消，便自动续费。”
目前双方正在沟通补偿方案。
累计扣费长达175个月
张女士的外婆现年86岁，平日独居。据张女士介绍，因为要经常和外婆联系以确认健康状况，2009年7月，她在临湘移动给老人开了张5元/月的月租电话卡。电话卡的话费由子女不定期交纳，每次100元。“手机主要用于老人接听子女电话和拨打亲人电话，其实绝大多时候都是子女主动打给他。”
2024年1月1日，家庭聚会时张女士偶然聊到话费这个话题，想到外婆平时主动打电话不多，但话费并不少且扣费速度很快，张女士顿时生疑。
家里有亲戚建议通过“10086”查询一下，张女士这才发现，这张办了15年的电话卡，除了5元/月的月租费外，居然还有两个额外开通的扣费业务：139邮箱和咪咕高级会员。两个业务自2009年7月开始收取，均为每月5元，合计每月10元。
“到现在已累计扣费175个月，共1750元。”张女士表示，“老人用的是老人机，根本不会收发邮件和看咪咕视频。”
对于张女士上述投诉，中国移动通信集团湖南有限公司岳阳市临湘分公司（以下简称“临湘移动”）工作人员证实确有此事发生。工作人员表示，上述两个业务是开通电话卡的附属业务，自开卡时便自带，前期属于免费套餐，过优惠期后如果不主动取消，便会自动续费。
对此，张女士表示质疑，“老人使用的电话卡开通时间是2009年7月15日下午3点，这两个业务的开通时间分别是当天晚上6点和次日零时，时间上不一致，如何捆绑？”
“退一万步讲，就暂且按工作人员的说辞，移动这种捆绑销售的方式本就不合理。”
正在商谈补偿方案
临湘移动工作人员表示，139邮箱和咪咕高级会员业务从免费转至扣费时并不会有专门的工作人员提醒客户，但“每个月都会有账单，账单都可以体现出来”。“这张卡是老人家在用，客户自己也不会查，一直也没有来办理取消。”
对此，张女士认为临湘移动是在推卸责任，“从来没有收到邮寄过账单，电子的也没收到过。”
此外，临湘移动工作人员表示，正常情况下，在开通电话卡业务时，工作人员有义务告知客户话费套餐捆绑业务及扣费标准。
但张女士告诉记者，在将此事投诉到当地“12345”后，曾有中国移动的人电话联系老人，“表示不好意思，没征求你们的同意就开通业务。”
张女士希望临湘移动能退还多收取的费用，共计1750元。
对此，临湘移动表示无法直接退还现金，给出现金赔付加话费抵扣的解决方案，即现金赔付200元、赠送4年30元/月的手机话费。手机话费可以用于不同的电话卡，两者相加相当于现金1640元。
双方进行多轮沟通后，张女士同意以话费返还的方式补偿，但认为临湘移动提供的方案并没有可行性，“家里的年轻一辈都不在老家了，根本没用老家的卡，找不齐那么多卡（来抵扣话费）”。
目前，双方还在进一步沟通。临湘移动透露正在申请新的话费补偿方案。
领取最新办卡资费，添加 微信：sjzqb888 备注：办卡！
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超详细、无废话的电话卡介绍，要不要收藏？
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