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口碑是机构的隐形财产,一个学员的肯定,往往能影响10个以上的家庭,所以,“口碑招生”一直是成本较低但转化效果好的招生方式。要把机构的“口碑”变现,关键点在于做好——转介绍活动,做好这4个关键步骤,然后根据机构情况,精心设计4个引流转化层级产品,逐步进行转化留存。
一、转介绍招生的4个关键步骤。
1、通过续费、以及关注出勤情况好的高意向学员,找到种子学员。
2、触达筛选出的转介绍种子学员,结合利益点去引导学员参与,可以个性化的设置几个不同的利益点供其挑选,这样利益点的受众面会更加广泛。
3、给予转介绍的参考话术和分享的素材,大力协助。比如给参与转介绍的学员,拍摄上课的精彩表现,做成精美的海报,通过炫耀心理完成分享。
4、给予转介绍的老学员和带来的新学员都能有一定的奖励,比如老学员获得积分、优惠券,新学员能够打折购买课程,如有人力预算的话,建议有个用户运营的角色,来进行精细化运营维护,让学员持续的帮你转介绍。
二、转介绍招生的4个引流转化层级产品。
对机构来说,引流招生只是第一步,服务的主题还是要以课程产品为先。在进行转介绍招生之前,机构要设计好不同层级的产品,在客户有限的生命周期内提供更多有价值的服务,可以分4个层级去打造产品:
1、第一层级产品,叫做兴趣产品。
比如短视频、图文,它的定位和价值就在于去最大范围触达到你的学员群体,然后去激发他们的兴趣,使得他们来关注到你。
2、第二个层级,叫做引流产品。
比如小课包、题库,它的定位就是去获取线索的,去进行招生获客的。
3、第三个层级,是爆款产品。
它是一个相对低客单的产品,可能是一个短课时包,比如说暑期班或寒假班,或者是季度班,因为要直接促成在线下单,就得处于一个家长能够接受,立马能够决定的价格门槛。
4、第四个层级,是利润产品。
这个产品是能真正为机构提供利润的,能提供业务收入的一个产品,也是一个高客单价的产品,比如说年卡、进阶班、名师班等,它的核心目的是创造收入。
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